PAIA Manual
How to request access to records from Diamond Wellness
About this manual
This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains how to request access to records held by Diamond Wellness (Pty) Ltd.
Information Officer
Timothy Rodrigues (Key Individual)
Email: tim@diamondwellness.co.za · Tel: 072 266 8025
Address: 59 Millennium Business Park, 19 Edison Way, Century City, Cape Town, 7441
PAIA request submissions (email only): admin@diamondwellness.co.za
How to request access (email only)
Submit a written request by email to the submissions address above. Use the prescribed PAIA request form and include:
- Your full name and contact details
- The record(s) you are requesting and the right you wish to exercise or protect
- The form of access required (for example, copy or inspection)
- Proof of identity and authority (if you act on behalf of someone else)
Applicable fees may be charged in terms of the PAIA Regulations. We will acknowledge receipt and respond within the statutory timeframes.
Categories of records we hold (examples)
- Corporate & statutory records
- Client and policy records
- Advice and servicing records
- Financial and billing records
- Human resources records
- IT and security logs
- Complaints and disputes records
Protection of personal information
We process personal information in line with POPIA. See our Privacy page for how we collect, use and protect personal information, and for your rights to access, correction, objection and deletion where appropriate.